Assess the Validity of the ComplaintWhen dealing with noise complaints, it’s crucial that you confirm if the complaint is justifiable. It’s your duty as a landlord to look at all sides of the story and assess if the issue being raised is valid. It’s important to be well-versed with local and federal laws that govern noise disturbance. This way, you can handle the situation fairly and take the necessary actions when the need arises. Understanding the rules allows you to know what the next steps are and allows you to figure out whether you need to act or not. It’s necessary that you use sound judgment when assessing the validity of the complaint.
Noisy BehaviorTenants walking around a multi-level building is something to be expected. If tenants staying in the upper level are running around, stomping, or dragging furniture, however, it’s going to be bothersome for the downstairs occupants. If any of these activities are heard during quiet hours, it can be considered disrespectful.
Heated ArgumentsCouples or family members can sometimes have differences that could lead to arguments. What makes it unacceptable is when the heated debate can be heard in nearby homes or units. When the squabble becomes disruptive and breaks the peace on the property, this merits an intervention.
Pet NoisesIf you rent to tenants with pets, pet noises like meowing or the occasional barking are normal. Pets that are left unattended, however, could make continuous noise. A common pet sound that calls a neighbor’s attention is a dog’s non-stop barking. Barking is normal for dogs, but when it’s loud and continuous, it could be a nuisance to a neighbor.
Loud PartiesHosting family gatherings with mellow music and normal noise levels is perfectly fine. When the visitors become boisterous, however, this can disrupt somebody else’s meal or relaxation. This isn’t being neighborly and could push neighbors to complain.
What to Do When Complaints Are InvalidGood judgment is needed when a noise complaint is presented to you. Don’t easily jump into conclusions and take the complainant’s word for it. The report could be an invalid complaint, so you have to be cautious and fair when handling any types of complaints. You can do the following to avoid mismanaging the complaint in question:
- Listen: Let the person making the complaint finish and tell their side of the story. Thank them for sharing their feedback, and show them some empathy.
- Investigate: You can be objective when you know all sides of the story by conducting your own investigation. Collect information from all parties and witnesses, if applicable. Gather any proof that could support the incident.
- Explain Your Assessment: Once all evidence and information has been analyzed carefully, share your findings with the tenants and communicate your conclusion.
- Assure and Educate: Acknowledge the complainant’s concerns and assure them that you take any feedback seriously and will continue to monitor the situation. Be true to your promise by keeping lines of communication open. Share the policies and clarify any confusions related to noise disturbances.
- Document: Avoid disputes by making sure that all incident reports are recorded. Documentation can protect you in case the issue escalates from a simple grievance to a formal complaint.
- Review Noise Policies: Stay updated on noise regulations and make sure that the lease agreement is also consistent with the laws. Ensure that all residents are properly informed, and all misconceptions are clarified.